- End to End accountability and portfolio view of all ‘Infrastructure’ demand.
- Managing Demand queue on Service Now (all global Infrastructure requests).
- Review SOW's / PWO's when returned from Suppliers.
- Maintain a full understanding of E2E Demand process.
- Create RFC and Minor Enhancement documents on behalf of the business.
- Proactively manage relationships with all appropriate internal business units.
- Supplier management in relation to Demands (Verizon, DXC, Infosys).
- Managing Demand triage calls with suppliers, TNT and FedEx.
- Escalation management in relation to Demand and Suppliers.
- Attend weekly / monthly / annual service / escalation review calls / meetings with Suppliers.
- Initiate projects which stem from Demands.
- Service Improvement reviews with Third parties / processes.
- Bespoke report production around Demand / Demand process.
- Get involved with larger projects as and when required.
- Significant BRM project requirements.Responsible for creating and maintaining project documents , assessing resource requirements and assigning/scheduling tasks for the lifecycle of the project.
- Notable projects delivered are :
- Migrating business Electronic EDI messaging for Orders/Invoicing/dispatch Advance Shipping Notices from on premise to outsourced hosted solution with no loss of service (inbound orders via EDI circa £1m per day).
- MPLS service provider migration of the meshed PWAN across the business' 7 UK sites running 24/7, ensuring all business critical services were uninterrupted (e.g. EDI, ERP, data centre access, VPNs, mail etc).
- Transitioning legacy IP networks/subnets.
- Migrating despatch systems for Mark and Spencers across three sites to a new method.
Telephone
email@example.com
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